Concierge Services
We offer comprehensive Resident Experience Management and function as an extension of property leadership to enhance the overall community environment.
Who We Serve
Multi family
condominiums
class a offices
hotels
Key Features
Boundless Hospitality's concierge services redefine resident experience management, seamlessly integrating with property leadership to elevate your community environment with comprehensive, unparalleled care and support.
- Equal Opportunity Employer
- Background checks are conducted on all team members
- Health insurance is available for all team members
- Team member holiday pay
- Customizable uniform program
- New-hire onboarding
- Team member appreciation
- 30-60-90 day performance reports
- Annual performance evaluations
- Team member satisfaction survey’s
- AAA’s Hotel Diamond Hospitality Service Standards
- Hospitality skills certification such as:
- Enhancing the arrival and departure experience
- Managing resident and guest expectations
- Communication Etiquette
- Confidentiality & Privacy
- Documenting what matters
- Service recovery training
- Fair Housing Training
- Leasing enhancement training
- Managing the move-in experience
- Harassment Prevention Training
- Workplace safety training
- Community-specific training & certification
- Cultivating a warm and inviting environment for future residents, guests and residents alike.
- Amenity reservations
- Package & delivery management
- Visitor & vendor management
- Recommendations & special request facilitation
- Lifestyle management
- Event coordination
- Restaurant partnerships
- Community newsletters
- Standard Operating Procedure creation & implementation – Community Specific
- Spark of Service (Secret Shopping)
- Community onboarding assessment – identify operational, experiential and skills needs
- Physical property inspections
- Daily Activity Reporting (DAR)
- Resident & client satisfaction survey’s
- Correlative analysis of Secret Shop Reports & Satisfaction Survey Results
- Hospitality Performance Index (Spark intellectual property)
- Competitor secret shopping
- SPARK Experiential Accountability
- Transparent performance metrics